Web CMS Engineer + Product Builder

Building AI-powered products and resilient web experiences.

I am Dave Oakley, a web CMS engineer and business leader with 15+ years across customer service, technical support, and product development. I build modern SaaS products, automation tools, and high-performance websites that scale across industries.

Passion for solving real problems with tech

I love turning messy challenges into clean, scalable systems, and I genuinely enjoy the feeling of solving a customer’s issue end to end. I am at my best when I am part of a focused team shipping big, meaningful work. I bring a team-player mindset, clear communication, and a bias toward execution while keeping the end user experience at the center.

Products, tools, and extensions

A mix of AI-first apps, consumer tools, and extensions built to solve real workflow problems. Each project is crafted with attention to performance, UX, and automation.

Focus Areas

I blend customer success, automation, and engineering to deliver scalable web and SaaS solutions. My recent work centers on AI-powered product development and rapid iteration.

Web & SaaS Product Development
AI Tools & Product Automation
CMS Engineering
Cloud Platforms: AWS
Technical Support Leadership
Process Optimization

Experience Snapshot

Web CMS Engineer, RealDecoy

Provided website support for 10+ companies across Canada and Jamaica, building CMS-driven sites focused on performance, security, and scalability in partnership with cross-functional teams.

Client Support Lead – Bahamas | One on One Educational Services

Directed Tier 1 and Tier 2 support for the Bahamas Virtual Learning Project (BVLP), led LMS adoption and training, and reported progress to senior stakeholders.

Managing Director, World Bridge Consultants Ltd.

Led travel documentation operations, compliance, and high-touch client service across visa, insurance, and advisory services.

Remote Customer Service (Kroger WAH Ambassador) | ItelBPO

Delivered high-quality email and live chat support, consistently hit performance targets, and built strong knowledge of business process operations.

Network Administrator, Total Travel Services

Managed networks and infrastructure while directing visa department operations and staff training.

AI & Product Development

Built AI-powered SaaS platforms and automation tools that improve build time, scalability, and customer experience.

Contact

Open to work and new opportunities in product, web, and AI automation.

© 2026 Dave Oakley · Open to work and new opportunities in product, web, and AI automation. Oakley801@gmail.com